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At SIDEWIND, we want you to be completely satisfied with your purchase. If something isn't right, we're happy to help with a return, exchange, or refund under the terms below.
Return & Exchange Window
You may request a return, exchange, or refund within 14 days of receiving your order.
Condition of Items
To be eligible, items must be:
Unused and unworn, with no signs of wear, washing, or alteration
In their original condition, with all tags still attached
Returned in the original packaging
Items that have been used, worn, washed, damaged by the customer, or returned without their original tags and packaging cannot be accepted.
Non-Returnable Items
For hygiene and other reasons, the following are not eligible for return or exchange:
Items marked as Final Sale or purchased during clearance
Gift cards
How to Start a Return or Exchange
Contact us on WhatsApp at +20 111 005 3002 within 14 days of receiving your order, with your order number and the reason for the return or exchange.
Our team will confirm your request and share the return instructions.
Return the item to us, or bring it to any SIDEWIND store: Mokatam, Mohandeseen, or Alexandria.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund.
Because all orders are placed via Cash on Delivery, approved refunds are issued via Instapay or bank transfer, typically within 7 business days of approval. If you prefer, you may choose store credit or an exchange instead.
Exchanges
We're happy to exchange an item for a different size, color, or product of equal value within the 14-day window, subject to availability. If the new item has a different price, the difference will be settled at the time of exchange.
Return Shipping
If the item is being returned because it is defective, damaged, or incorrect, SIDEWIND covers the return shipping.
For all other returns and exchanges (e.g. change of mind, wrong size chosen), the customer covers the return shipping cost.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us on WhatsApp within 48 hours of delivery with photos, and we will make it right at no additional cost to you.
Contact
For any questions about returns, exchanges, or refunds:
